Facing issues in calling abroad

[Serwaa]

I purchased the rest of the world pack to be call my family abroad but anytime I try they tell me I have no credit to call despite having 100 minutes. Any attempts to reach customer care has proved futile 

[Chris_B]

@Serwaa  Is the country your calling listed here

Included countries: USA, Turkey, South Africa, Australia, Canada, Mexico, New Zealand, Brazil, Japan, Singapore, Argentina, China, Chile, Peru, Ecuador

as this is the countries you can call from that pack. 

you also need credit on your account when you call customer services as there is a flat rate of 25p. 

[XRaySpeX]

You are currently in the UK?