Enhanced voicemail alert no longer contains link to message

[mawallace]

I have noticed over the last few days that the 'enhanced voicemail alert' no longer takes you to the Voicemail that has been left.

As an example - the text message recevied today says "Voicemail message recevied 12012 on 6 Dec. Duration 10 second. Click or call 22201 to hear this message"

If you click on the message it no longer  takes you to voicemail - this is because older messages used to say 'Click  (then  link) to get me to the message.

Has there been an update?

I am on a Samsung S22, with the normal message app.

[Christopher_G]

Hi @mawallace

Welcome to the community.

I'm not aware of any changes. Is the link just missing from the message?

Chris

[mawallace]

Yes - the link is missing from the text

[Christopher_G]

Has this happened on more than one occasion for you, @mawallace?

Chris

[mawallace]

Yes - every message for the last few weeks.

[Christopher_G]

Thanks, @mawallace. I suggest speaking to our Mobile Care team so they can investigate this on your account.

Please let us know what happens.

Chris

[Amin13]

I have the same issue!

[Leanne_T]

Hi @Amin13

Thanks for posting. 

Please call us on 150 and the team can get this investigated. 

Leanne.

[bristolian]

I've tested this across a couple of my lines - the link in the message notification still works fine.

So there's something user-specific happening here.

[mawallace]

Thanks - any idea what I should be looking at?



It's a Samsung S22 if that helps and I am using the stock messaging app - I
have also tried Samsung's messaging app and it's the same