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Community Activity
Unable to call customer service or use 150 texts
Just arrived in Switzerland and can't call customer service or use 150 text service, and app and website don't seem fully functional and won't allow me to change spend cap (which may be the problem) I called customer service in the UK just before lea...
trade in
Hi allI upgraded to a new phone last November 2024. I opted to trade in my old phone for a monthly discount on the plan. However it is nearly April 2025. They have still not asked for the trade in phone even though I am still getting the monthly d...
EE won't let me connect the second broadband line in my house - **bleep**?
Have had months of runaround trying to get the second broadband line connected, getting endlessly contradicting stories from EE customer service people.We moved in 6 months ago and there are 2 full broadband lines installed, one at each end of the ho...
Why do I need £20 spend cap to use my contract aboard?
I have an old contract which includes unlimited text, calls and 200GB data. I am entitled to use it in EU as I had it before brexit. I’ve checked with customer services and they confirmed this. However last time I went to Spain (I visit my parents ev...
SIM Question
Hello, I bought an 8GB SIM card plus 500 minutes and unlimited texts. So there's no subscription, no out-of-bundle charges or other fees?
EE TV music channels
Can you get music channels on we tv? When I’ve googled it, it says you can but I can’t work out how. Thanks
EE Tv switch on one box starts another
Just getting started with EE TV , when I switch on the TV/ Mini box in the kitchen, the main TV attached to the main EE box in another room switches on to, guess its the bluetooth remote any suggestions?
Resuming a paused program to resume in another room.
Is it possible to pause program on the mini to then resume in another room on the main box?
TV freezing
Anyone else had any issues in when pausing live TV, press pause on the remote, then when I press to restart programme it will not restart , it's sticks on pause, then after a few moments the screen goes off..it doesn't do this all the time its happe...
EE Multiple Discounts Are Possible
Here is an example of EE Essential Plus plan where multiple discounts can be applied. On the other hand, EE one comes with 20£ and when I ask sales team to apply one more discount they say in EE only one discount can be applied, if that's the case t...
