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ESIM not working

Allang90
Visitor

‎04-04-2025 06:26 PM

I had issues transferring my eSIM I spent an hour chatting to get it resolved, it took almost 24 hours to work and not just another 24 hours after working it’s dropped off. I have tried to reach out on the app but it keeps referring me to call 150 or another number, however I CAN’T, the call FAILS I need to speak with a person and I’m becoming increasingly frustrated that I’m not able to use my phone the way I need to without WIFI connection

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎04-04-2025 08:24 PM

Hi @Allang90 

Use Skype and the number in my signature to call EE.

Are you in the UK. 

What device do you have.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎06-04-2025 01:57 PM

@Allang90 wrote:

I’m not able to use my phone the way I need to without WIFI connection

This suggests you're able to use WiFi-calling? Which, for clarity, does not mean using WhatsApp, Messenger, Facetime or any such method.

If you can use WiFi-calling, your SIM is working. Or at the very least, it allows an outgoing call over a WiFi-connection.

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