28-03-2024 12:05 AM
how do i order a new sim ive lost mine
Solved! See the answer below or view the solution in context.
12-04-2024 09:40 AM
Hi @Guhad1
Welcome to the community. I'm sorry to hear that the SIM is lost.
To order a replacement SIM and block the old one, you'll need to follow the instructions on this Lost or Stolen Mobile Phone help page.
Chris
28-03-2024 12:15 AM
Hello @daisylavill
You can get a New SIM at an EE store. However you will need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.
Please note: if a driving licence is being used as a form of proof, the address on the customer’s driving licence MUST match their EE account address.
If that's not an Option you will need to call CS on 150 for a Replacement Card to be sent out to you.
28-03-2024 12:35 AM
Hi @daisylavill
Welcome to the EE community,
you can call into any EE store across the U.K. with photographic ID & they will be able to provide you with a free replacement SIM you can order one online through your MyEE account or by calling customer services on 07953966150.
Just remember to report it as lost or stolen to safeguard your account.
Thanks,
David
28-03-2024 01:58 AM
Don't ask for a New SIM but a replacement SIM.
28-03-2024 02:55 PM
My bad.
29-03-2024 12:37 PM
Hi I lost my sim card can I order new one please
29-03-2024 12:47 PM
Hello @Younalove05
You can get a replacement Sim Card at an EE store. However you will need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.
Please note: if a driving licence is being used as a form of proof, the address on the customer’s driving licence MUST match their EE account address.
If that's not an Option you will need to call CS on 150 to ask for a Replacement Sim Card
12-04-2024 09:05 AM
I lost my sim and just want yo
order new one to my home address please
12-04-2024 09:07 AM
I’m not in the country I will come back next Sunday and I have a job by Monday I want sim to be at home by then Becouse I can’t wrk with out it
12-04-2024 09:09 AM
Could you please order sim for me please to my home adress