EE sim unable to connect to Laos networks?

[JR85]

Can EE not connect to any networks in Laos? Any that come up I try to connect manually but it just says 'the sim card does not allow a connection to this network'.

[Ffm18]

Ok I will call, however, I could connect in Thailand so your logic doesn't really make sense as that is also outside of the EU. Same for Singapore. It seems to be a Laos specific issue. 

[Leanne_T]

I see, thanks for confirming the phone has previously connected @Ffm18 

Please give us a call and the team can run through some troubleshooting to see if they can get this resolved for you 🙂

Leanne.