Ok, that was over an hour spent on the phone to various EE departments getting absolutely nowhere with this issue. I tried calling the numbers on the links provided above. 158 wouldn't connect as I'm a retail EE customer and not a business customer. The 0800 number connected me to Business Sales but I was told I need to speak to EE retail and was transferred. After explaining the situation a third time, got transferred to someone in L1 tech support (Daniel in Ireland). After he went through the standard L1 troubleshooting process, I was told there was no way I would be able to get a case opened with L2 EE tech as wifi-calling is only there to support domestic home customers and not EE customers working from their workplace. I asked who I could escalate this issue to so was transferred to his team leader Vitali? Vitalijs? who then went on to say that he could not progress the conversation any further and was I had to go through MY OWN HR department who should then speak to EE HR department as I apparently don't have any authority to speak on behalf of my own company. I've heard a lot of reasons why tech support teams can't be bothered to help customers but that one is hilarious. I am the Lead Technical contact for our company in the UK.
As I pointed out on the call, we have several hundred (~800) employees in this building that are retail customers with EE, some of which have already and some considering moving away from EE to other providers who's wifi-calling works within our building. Our building seats about 3000 staff. Wifi-calling works with Three, Vodafone & Virgin Media O2 - just not with EE
Oh and ARIN database how now updated btw.
How on earth do I progress this issue now? My company doesn't hold a business relationship with EE unfortunately, so I'm just being treated as retail customer with no authority.
