EE Voicemail greeting

[thomas153]

When people get send to voicemail, they are greeted with a robotic voice saying “your call has been forwarded to voicemail, the person you’re trying to reach is not available” instead of the standard “Welcome to EE Voicemail greeting” I have set the standard one several times but yet the other one still plays 

[Alex_H · Accepted solution]

Hello @thomas153,

Welcome to the EE Community 

What type of phone is it you are using? If it is an iPhone are you using Live Voicemail as this may mean the calls are diverting to there and that greeting rather than the EE mailbox with the EE greeting. 

You can check here Settings> Phone> Live voicemail

Alex