EE Roaming in USA

[kneeoerica]

i am in USA and set up roaming for US plus confirmed by texting roaming to 150. 

arrive here and calls and texts are not working but data services are. 

tried resetting iPhone 14 Pro Max, turned off WiFi calling and manually selecting network. No bars showing on signal but data pages load quickly. 

cannot speak to anyone 

been to look at parental controls in account and all seems set up. 

any clues or suggestions?

richard

[Julieanneshe]

What is a two way SIM swap please? My son is in America and having issues with his phone despite buying roaming boarding pass and having everything set up on his phone, nothing is working

[XRaySpeX]

@Julieanneshe :

1. Put Phone A's SIM in Phone B.
2. Put Phone B's SIM in Phone A.
3. Are both working or neither or only 1? Which?

[kneeoerica]

So I have a solution. 

not hardware issue but a conflict between EU roam pass and roaming pass. 

used Skype to phone free phone number - 10 years since I last used that - and 20 minutes later all sorted. EU roam removed and texts started flowing!

something for EE to fix in a more robust way

[Leanne_T]

Thanks for coming back and letting us know @kneeoerica 

Hope you have a lovely time 🙂

Leanne.

[bristolian]

Sounds like you had EU-only roaming.

Billing add-ons don't have anything to do with roaming permissions - that's the cause of a majority of roaming queries to this forum.

[kneeoerica]

That is not correct in this case. I had set it up correctly from my end. 

both passes were active. I could use data but not calls in USA. Deactivating the EU roam pass sorted the issue. 

the roaming pass had been set up and activated before I travelled but we have EU roam ready to go on the account. It was the same problem with my son in Australia who is on the same account. 

if I had only EU roaming active I would not have been able to use data services without charges. Moreover, when the account was sorted I received the text fr EE telling me I was okay to use my mobile in USA from my allowance. 

[bristolian]

---

@kneeoerica wrote:

both passes were active. I could use data but not calls in USA. Deactivating the EU roam pass sorted the issue. 

the roaming pass had been set up and activated before I travelled but we have EU roam ready to go on the account. It was the same problem with my son in Australia who is on the same account.

---

Which specific EU roaming pass did you have? Must've been a very old one to not be the "Roam Abroad" or "Roam Further" pass that EE have sold for many years now.

Hardly a day goes by on this forum that someone doesn't enable roaming but purchases a billing add-on and then wonders why they don't get coverage abroad. Billing add-ons do not, of themselves, enable roaming - and without this, you won't connect to foreign networks. That causes lack of coverage with the resultant consequences.

Having yours resolved is the main thing.

[Julieanneshe]

He only has one phone with him. I don't understand your comment.

[Leanne_T]

Hi @Julieanneshe 

If your son has no access to any other phone to see if the SIM is working in a different device, could he try going into settings and manually searching for another network to see if he can connect? 

Leanne 🙂

[XRaySpeX]

EU roaming is not a pass for billing but a permission to allow you to use your device abroad.