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EE Blocked Siteground Websites

Babakbyatt
Investigator
Investigator

‎02-02-2025 08:43 PM

I have 298 websites hosted on SiteGround. Any client using EE Mobile cannot access their website. SiteGround support said because the SiteGround support team is in Bulgaria, they cannot identify the issue with EE because they do not have access to EE mobile phone. This is ridiculous, I will take legal action for damaging my business.

195 REPLIES 195
timg6snl
Contributor
Contributor

‎03-02-2025 11:47 AM - edited ‎03-02-2025 11:48 AM

Yesterday I set my sim to 18+, rebooted the router.   It seemed like it worked for me?  If you can reach my website it's not the fix. If you can't reach my website someone else fixed it? (EE / Siteground)  timag.co.uk 

0 Helpful
JohnMaz
Established Contributor
Established Contributor
In response to Chyriwsky

‎03-02-2025 11:47 AM

Are your Nameservers wiht Siteground, or cloudflare? 

For my site the domain is held with one company, with NS set to Siteground NS's where the web hosting is.  I wondered if changing the NS back to the main DNS host would help, as the nameservers would no longer be with Siteground.

0 Helpful
timg6snl
Contributor
Contributor
In response to timg6snl

‎03-02-2025 11:50 AM

It's like a whole range of ip at Siteground are blocked. 

0 Helpful
JohnMaz
Established Contributor
Established Contributor
In response to timg6snl

‎03-02-2025 11:54 AM - edited ‎03-02-2025 11:55 AM

No, it's not fixed because timag.co.uk doesnt work for me using EE SIM, but works fine if I turn on wifi from my home (Not EE) network.  This is on the same phone sim that I cannot access our website
dartmoorgliding.co.uk.  

Good to have another example, thank you.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to JohnMaz

‎03-02-2025 11:56 AM

How long has this been happening? Did it suddenly occur? Did these sites work before from EE SIMs?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JohnMaz
Established Contributor
Established Contributor
In response to timg6snl

‎03-02-2025 12:03 PM - edited ‎03-02-2025 12:04 PM

Or, not blocked, bur rather a failure of EE's servers being able to access the Authoritative Nameservers at Siteground.  I supect this will turn out to be a network routing error causing EE's servers to be unable to make a connection to ns1.siteground.net or ns2.siteground.net, and therefore fail to return any record of our websites.

Chyriwsky
Valued Contributor
Valued Contributor
In response to JohnMaz

‎03-02-2025 12:09 PM

Our nameservers for the test site are now with cloudflare. Our main sites can't be changed without a significant amount of DNS zones being changed and we'd face downtimes on emails whilst that propagates

0 Helpful
Chyriwsky
Valued Contributor
Valued Contributor
In response to JohnMaz

‎03-02-2025 12:10 PM

That sounds like the answer.

0 Helpful
timg6snl
Contributor
Contributor
In response to JohnMaz

‎03-02-2025 12:27 PM

so that means mine is "fixed" (NOT!) because I turned my sim to 18+ - It has now allowed me access to my website and email but it's clearly down for everyone else on EE.  

 

0 Helpful
Rach_H
EE Community Support Team

‎03-02-2025 12:33 PM

I've sent out a couple of Private Messages, so I can gather a little more information, and get this looked further into.

Rach