EE Blocked Siteground Websites

[Babakbyatt]

I have 298 websites hosted on SiteGround. Any client using EE Mobile cannot access their website. SiteGround support said because the SiteGround support team is in Bulgaria, they cannot identify the issue with EE because they do not have access to EE mobile phone. This is ridiculous, I will take legal action for damaging my business.

[Chyriwsky]

I can't see any posts made by then covering it. A reply to a tweet is not an official statement in my eyes.

[Quinners]

Yes. I have always and still do rate them. However I had an issue enabling cloudflare on my main domain. Siteground’s tech told me it wasn’t their problem and to take it up with cloudflare. Which sums this entire situation up, can’t help but feel like everyone I’m paying for a service that doesn’t currently work is saying “..hmmm, not my problem pal”. 

[DIFI21]

Sorry yes you are right, they were all replies to posts made by people that I found when I searched for the issues on X which always a good place to start and gave me the info I needed.

It's still better than EE who have blatantly ignored any references to the issue.

I'm not sure really what more Siteground can do if it's nothing to do with them. A bad situation though no doubt, hopefully it will be resolved completely over the coming hours.

[morthanveld]

Looks like I'm going to have to start the process of moving all my sites off Siteground tomorrow then, and closing my account. And as soon as I've done that I'll be closing my EE account as well, which is PAYG. 

Both companies' approach to this has been appalling. It's all very well for Siteground to claim it isn't their problem, but they're the entity in a position to exert some corporate leverage, not me, and they're the ones who will be losing business hand over fist in the next few days if this persists. 

As someone whose day job is in corporate marketing and Comms, I can tell you that if my colleagues had failed to respond in any way to a significant customer issue like this after a week, they'd have been out of a job by today. 

[ShinyLife]

I've opened a support ticket with Siteground and was fobbed off with "it's all EE's fault, nothing we can do, not our problem", and interestingly Siteground's own website still works flawlessly on EE

I was also told by EE that they're not responsible for my problem because I'm with a subcontractor that uses the EE network.

Basically noone is taking responsibility and we're left with our websites being inaccessible for a vast amount of UK customers. Who have no idea that our websites do indeed exist! 

It's getting ridiculous at this point.

[Chyriwsky]

There should have been a service update at the very minimum or a daily email update if they wanted to keep it hush hush by Siteground. At least then informed decisions could be made.

E.g.

Update 1. we are experiencing an outage affecting the EE network. Timestamp

Update 2. We have reached out to EE and are investigating. Time stamp

Update 3. EE have advised ... Timestamp 

Update 42. We expect the following....Timestamp

[Quinners]

I appear to be able to connect to my website via EE once again. Fingers crossed.

[Steve_BT]

Hi All, 

I've been informed this has now been fixed but I'm awaiting the details on what has changed.

Thanks

Steve

[HBAphotography]

I'm having the exact same issue as described above with https://hbaphotography.com/

Can you get in touch with me also to help debugg this issue and get EE to display my website again.

Thanks!

[JohnMaz]

I have just tested https://DartmoorGliding.co.uk and a few other sites from this forum, and it's now working on my iPhone SIM card that has consistently failed.  Thank you for the update @Steve_BT much appreciated.

Interested to know exactly was the isssue?  

Can other people please check their sites are working on SIM connections where they previously were not.