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Dialling when abroad

markthornton11
Explorer

In Corfu and no matter what dial cod I try I can’t connect. I can dial other mobiles and Uk numbers. Even hotel staff are stumped. Any ideas ( I have roaming on)

 

8 REPLIES 8
Christopher_G
EE Community Support Team

Hi and welcome to the community, @markthornton11 

What kind of phone are you using? Are you trying to call a Greek number?

Chris

markthornton11
Explorer

I’m using an IPhone and trying to call the hotel. No version of the dial codes seems to work 

It’s Corfu so int code +30

Christopher_G
EE Community Support Team

Could you try toggling the 'Dial Assist' in your settings please, @markthornton11? Just to see if it then works?

Tap Settings > Phone > Dial Assist.

Chris

Hi yes I’ve tried with dial assist on and off same result 

Christopher_G
EE Community Support Team

OK, thanks @markthornton11 

What about manually connecting to a different available network?

Chris

Just tried 2 other networks. Same issue. Also disabled Wi-Fi calling 

Christopher_G
EE Community Support Team

I'm not sure what is causing the problem, @markthornton11. It seems like you've tried everything we would recommend.

It may be worth speaking to our technical support team so we can check everything from our side.

Chris