Data roaming pass not working in USA

[KayCDesM]

Hi

ive set up data roaming pass on two phones on my Ee account before leaving the Uk. Nothing is working and I urgently need my phones while here. I’ve tried to contact EE  via Facebook but no response so far. Anyone have any suggestions? Have turned airplane mode and phone on and off a few times already. 

[XRaySpeX]

As  you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.