Currently in Spain

[ShazzaLev]

my iPhone 13 shows I have 4/5g and a carrier but am unable to surf the net or get connected at all any suggestions?

[Chris_B]

@ShazzaLev  Are you on contract or PAYG ? 

[Leanne_T]

Hi @ShazzaLev 

Thanks for coming here. 

Can you make calls and send texts? 

Are you with us on pay monthly or pay as you go? 

Thanks 🙂

Leanne.

[ShazzaLev]

Can text & call Pay as u go--


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[Leanne_T]

Thanks @ShazzaLev 

What happens when you try and use data? 

Did you purchase the Roam like home add-on to use your pack allowance in Spain? 

Leanne 🙂

[ShazzaLev]

Purchased in Spain shows I have 4/5g and a carrier but doesn’t work-- 

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[ShazzaLev]

PAyg

[Leanne_T]

Thanks @ShazzaLev 

Can you try manually searching for another network in Settings > Mobile Data > Network Selection, does this work for you? 

Leanne.

[ShazzaLev]

Tried that no good, now have received a message that if I want to use data 
I need to purchase an add on which I already have-- 


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[Leanne_T]

Which add-on did you previously purchase and when? @ShazzaLev 

Leanne.