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Cost of wifi calling from abroad

AlexAsks
Investigator
Investigator

‎13-08-2024 04:50 PM - edited ‎13-08-2024 04:51 PM

Hi,

I am currently abroad (outside of the EU). Roaming and mobile data are switched off. Wifi calling is switched on and I am able to make calls. Can someone please tell me if I am paying for my calls? I read in this forum that wifi calling only works in the UK and caling from abroad incurs standard international charges. However, how can charges even apply if roaming and mobile data are switched off?

Many thanks

Alex

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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎13-08-2024 05:09 PM - edited ‎13-08-2024 05:11 PM

You are charged the same using WiFi Calling as you would be when you make the call directly over the mobile network. WiFi Calling is just a means of routing the signal when the mobile signal is weak or non-existent. It is not intended as a cost saver.

WiFi Calling is not guaranteed to work abroad.

Mobile data isn't used for calls & texts. So it's irrelevant anyway.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
AlexAsks
Investigator
Investigator
In response to XRaySpeX

‎13-08-2024 07:12 PM

Got it, many thanks!

 

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XRaySpeX
EE Community Star
EE Community Star
In response to AlexAsks

‎13-08-2024 07:32 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎13-08-2024 07:52 PM

@AlexAsks  Does the device show it’s connected to a network?  Ie are there signal bars showing?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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AlexAsks
Investigator
Investigator
In response to Chris_B

‎15-08-2024 02:04 AM

Hi Chris,

yes there are signal bars. Good thing it was only a  couple of minutes. Could have been worse at 2.50/min 🙂

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Chris_B
EE Community Star
EE Community Star
In response to AlexAsks

‎15-08-2024 08:28 AM

@AlexAsks  With signal bars you was connected to a network.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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