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Connection overseas kenya

Stevokiwinda
Visitor

Just topped up my acct but sim can't be accesses...receive or make calls

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

What do you mean by "SIM can't be access"?

If you're on PAYG, did you use the phone on EE's UK network before travelling abroad?

XRaySpeX
EE Community Star
EE Community Star

Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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