I've been having the same issue for 10 days now. I switched to Lyca, and both EE Customer Service and EE Store acted like they were hearing about it for the first time. They said they were looking into it, but I haven't heard back yet. They opened a case last Saturday. I think I'm not receiving texts from not just EE but multiple sources. Since it hasn't been 14 days yet, I've decided to switch to another network. Now, I can't even get a PAC code, which is ridiculous. I need to log into my EE account to request a PAC code, but I can't link my plan because the OTP doesn't come. I requested the PAC code by calling 150, and they said I would get it within 72 hours. I'm on day 9 now, got the code two days later, and they asked for a £387.58 early termination fee. I called 150, they admitted there was a mix-up and said they would send a new PAC code. They claimed they sent it, but I haven't received anything. I called again and said I need the PAC code. They told me they would look into it within 72 hours. The problem is, my 14-day window will expire after 72 hours. EE has really worn me out.
