Charged for Eight Text Messages

mike11947 · ‎07-10-2026

Ive been charged for eight text messages to 0034657402081 but they are all at a the same time

[Mod Edit - Title added]

XRaySpeX · ‎07-10-2026

@mike11947 : Had you sent a long text, maybe 1200 chars, to a Spanish mobile? If so, it'll get split by the phone into 8 chunks & charged accordingly.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Chris_B · ‎07-10-2026

@mike11947 You need to speak with customer support about this. My daughter had this once so I called up and got the charge dropped.

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.

XRaySpeX · ‎07-10-2026

@mike11947 : Had you sent a long text, maybe 1200 chars, to a Spanish mobile? If so, it'll get split by the phone into 8 chunks & charged accordingly.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

mike11947 · ‎07-10-2026

It looks like it - didn’t recognise the number but, yes, that fits. So it was me all along - I got a bit worried when EE started talking about “premium rate text services”. Thanks for your input and clarification. Mike

XRaySpeX · ‎07-10-2026

@mike11947 : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP