Changed handset- now some contacts not receiving texts - error 0

[BW-User24]

Replaced old handset (Samsung A7) with new one from Honor, I have a couple of contacts  who can text me but I'm unable to text them (one on EE and other with Sky), I receive texts from them. I briefly see a message with error 0 appear when the send fails.

Phone upto date and rebooted a few times.

D

[Northerner]

Hi @BW-User24 

Are you currently in the UK. 

Are you on EE PAYG or pay monthly contract.

Thanks 

[BW-User24]

yes the handset is in the UK as is the other EE contact. Found out the SKY contact had an old number stored, so it now works.

I was able to put the sim in the old phone, it behaves the same way.

The contract is monthly.

[Christopher_G]

Hi @BW-User24 

Is your message centre number showing correctly in your text message settings? It should show: +447958879879

Chris

[BW-User24]

thanks Chris, yes that number was the same.

The issue seems to be resolved now, doubt its unconnected .... apparently there was an issue with the payment (company supply phone/sim).

But thanks for trying to help, Chris & Northerner

[Leanne_T]

Thanks for coming back and letting us know @BW-User24 

Leanne.