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Cant get my mobile sim working in Austrlia

Will91
Explorer

‎10-05-2021 06:45 AM

I temporarily relocated to Australia a few weeks ago  - Sydney - and set up a roaming package on my phone with EE - its not working at all....

Please help!

W

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎10-05-2021 07:00 AM

@Will91  Are you on contract or PAYG?

 

What roaming package? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Will91
Explorer
In response to XRaySpeX

‎10-05-2021 07:06 AM

Contract. I called the week before leaving to ensure that Australia was added as a country I could use my phone in....

W 

0 Helpful
Christopher_B
EE Employee
In response to Will91

‎10-05-2021 08:56 AM

Hi @Will91

 

Thanks for coming to the community about this.

 

I hope the move went well and you're all settled down under. 

 

I know how important it is to stay connected, especially when abroad. I just want to double check your roaming is all turned on. To do that could you please follow the below instructions for me?

 

Log into your MYEE Account.

 

Once logged in select 'Menu' then 'Manage Your Device' and then 'Usage Controls'

 

'Roaming Abroad' and ‘Call Abroad and Premium Rate’ both need to be turned on. If they are turned off, please turn them on.

 

Thanks.

 

Chris.

0 Helpful