Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Is Canada in my international phone package

Is Canada part of my international package

Can I use hotspot in Spain on Firestick on unlimited plan?

I have an apartment in Spain but only frequent a few times a year and was wondering if I can use my data on an unlimited data plan to hotspot Netflix on my Firestick if I were to take it over with me? Also, if this is not possible, are there any add-...

Calls from o2 to ee

Recently swapped from o2 to ee and my husband still with o2. He cannot call my number anymore. It immediately says call failed. We’ve checked re blocking and it’s not that and we’ve tried speaking to both ee and o2 who each say it’s the others fault....

Resolved! voicemail

How do I delete voice mail? I have a notification come up every time i boot up. its very annoying. the message has no content and my voicemail is offAusten

Messages to 150 won’t send

I got an iPhone 12 today on the full works contract, managed to activate my Apple Music but I can’t activate Apple Arcade or Apple TV yet as whenever I try to reply to 150 to get the links for them, the text fails to send

Voice mail

I got this number as my voicemail, think is USA +1 (904) 645-2434

Has anyone found a voice recorder app which works with EE?

Voicemail

I recently bought a Samsung A51 (not 5g). When I was on sky mobile I used to have a voicemail tab when I pressed the phone icon. When i pressed voicemail it was like visual voicemail. Now I'm on EE the voicemail tab has disappeared. Why is this becau...

Crackling line after 3-4 minutes

Hi my phone has started crackling after being on the line for a few minutes. I have to end the call as I can’t hear a single word. I have full 4g. It happens when I ring either landline or mobile. I have taken out the sim for a few minutes and replac...

text message changed to mms without authority

Yesterday I sent a text message to a known contact. He didn't receive it but I later found I had been charged 40p for a mms sent to an International number (USA). I do not use mms and clearly there is some sort of scam but EE seems to be benefitting....