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Cannot upgrade online

Cam0508
Contributor
Contributor

‎26-10-2022 03:23 PM

I have tried several times to upgrade online and cant and I have waited in the queue on the phone but took to long and had to get back to work

Surley this can  be done another way as online chat never working either

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎26-10-2022 03:57 PM

You should be able to Upgrade from your online MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Cam0508
Contributor
Contributor
In response to XRaySpeX

‎26-10-2022 04:22 PM

I have tried and its keeps saying not available try another plan , regardless what plan I pick it doesnt let me

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Cam0508

‎26-10-2022 05:49 PM

Hi @Cam0508,

Are you upgrading early? If you are, are you selecting a plan with a higher monthly cost?

James

0 Helpful