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Cannot send or receive texts or calls abroad

Jpain93
Visitor

‎17-10-2023 04:03 PM

I’m currently in the US and cannot make or receive texts or calls. This is a major issue as I need to receive codes to access my online accounts. It’s also the only 2 ways to contact EE support.

 

Could someone please assist? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎17-10-2023 04:11 PM

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎17-10-2023 08:13 PM

Does your phone show a connection to any US networks? A mobile network connection is required in order to make or receive calls, send or receive text messages, or use mobile data.

Lack of a mobile network connection abroad is a symptom of either no local network coverage, or roaming not being enabled. See the post above mine for advice on enabling roaming.