Cannot make calls in Nigeria

[Red234]

I am currently working in Africa.

I have had no issues using EE in Ghana and Sierra Leone, now in Nigeria and cannot make or receive calls. 

I have checked settings and international roaming etc still allowed.

Is there a way to fix this?

[Chris_B]

@Red234  are you on contract or pay-as-you-go ? do you have a signal showing on the device? 

[Red234]

Contract, there is full signal showing on phone however cannot manually check available networks to confirm.

My other phone provided by Cyta working without issue.

[Chris_B]

@Red234  have you restarted the device since you got there ? 

[Christopher_B]

Hi @Red234

Thanks for joining the community 😊

I hope you're having a nice time and enjoying your time in Africa.

Is it just your calls that are not working, or are all your services affected? 

Thanks.

Chris.

[Red234]

Just make/receive calls, yes phone had restart etc.

[Christopher_B]

Thanks for clarifying that for me, I appreciate it. 

We have a really good EE Roaming - Help when abroad with your EE phone or device article to help with issues like this.

Could you please try the steps on there and let me know if the calls come back? 

Thanks.

Chris.