Cannot make calls from France

[Oldgustav]

Recently upgraded plan so that we'd be able to make calls while travelling in France. Well we are here and cannot make calls! Neither can we call or text EE. All settings in IOS prefs and EE app correct. Help!

[Chris_B]

@Oldgustav   So you have roaming enable within your online account ? 

  Have you restarted the device since you got there ? 
Are you also putting 44 or +44 instead of a 0 at the start of the number your calling if it’s a uk number that is ? 
do you have a signal showing on the device?  

[XRaySpeX]

@Oldgustav : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.