Cannot delete a voicemail
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08-12-2022 06:46 AM
I have received a voicemail from AA and cannot delete it. When I listen to it it gives me options to speak to someone. Usually when you finish listening you get the options of 1, 2 or 3 and usually 3 deletes but it won't accept it and repeats the options 1 or 2 to speak to someone.
Help! It's driving me mad showing the voicemail icon.
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08-12-2022 08:01 AM - edited 08-12-2022 08:01 AM
Hi @Snooze
Try restarting your device, then trying again.
If not then turn off voicemail (VM OFF restart) then VM On to reactivate.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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08-12-2022 11:51 AM
Hi. Northern Star - it didn't work.
Can anybody tell me how to delete a voicemail that won't let me press 3. It starts speaking and gives options to speak to people. If I wait for the message to end so I can delete, it just repeats tge message. It says it's from AA.
I have a Samsung.
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08-12-2022 11:54 AM
Didn't work. Unfortunately.
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08-12-2022 12:05 PM
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08-12-2022 12:09 PM
Yes. Normally I can listen and then after the message finishes wait for the options 1, 2 or 3. 3 to delete. This message talks and gives options to speak to somebody but never ends and either goes on a loop repeating the message or hangs up. I never get the option to delete. I had this exact message about a year ago and sorted it (after a lot of enquiries) but can't remember how.
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08-12-2022 12:17 PM
Thanks @Snooze
I would suggest getting in touch with our tech gurus on 150, they can get this looked into for you.
Leanne 🙂
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08-12-2022 12:32 PM
Are you able to save the message, hang up & redial, and then delete it from the saved folder instead?
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08-12-2022 12:42 PM
Hi Bristolian
No. The message doesn't end, just loops so I never get to the options to save or delete.
Leanne - I think I'll have to. Thanks.
