Can’t telephone the Uk from abroad

[Annalise_Law]

Please help. I am in Tenerife with $
£10 roaming turned on but can’t receive or make calls to the UK. I was lead to believe that on my unlimited SIM that my phone would work in Europe as my phone  does in the Uk?

[Christopher_G]

Hi @Annalise_Law

Welcome to the community. I hope you're having a lovely time in Tenerife so far.

Is roaming enabled in your My EE account?

Chris

[XRaySpeX]

As  you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.