Can’t roam in the Netherlands

[gwilson89]

I can’t roam and can’t even text 150 to work out what’s going on. My plan seems to include roaming. Have already tried rebooting my phone. Help please?

[Katie_B]

Hi @gwilson89. 

Welcome to the community. 

Before leaving the UK did you activate roaming by either giving us a call or texting ROAMING to 150?

Are you connected to a local network?

Katie

[gwilson89]

No I didn’t call or text before I left.

I can log in to WiFi, just can’t get any phone signal/4G/5G

Sent from my iPhone

[Katie_B · Accepted solution]

Thanks for confirming @gwilson89. 

Roaming will need to be activated on your EE account. 

Please speak with our customer care team HERE who can help get this activated for you. 

Katie

[bristolian]

The billing package you have is immaterial, if you don't have the roaming facility enabled - it is this which allows access to foreign networks.

If you didn't do this before leaving the UK, your only recourse now is to do so via CS.