Can’t receive texts and calls abroad

[Vollys]

Hello,

I’m unable to receive texts or calls abroad despite I topped up some pounds! In the beginning of my journey I was able to receive texts normally. But after some months I couldn’t receive anything!

I changed my “Network Selection” from Automatic to Manual, and chose other operators but it shows No Service! So I need to switch “Network Selection” to Automatic to get service, but without receiving anything. I also tried to restart the mobile and change the SIM CARD, but it didn’t help at all.

By the way I forgot to activate/add or text my add-on “CALL ABROAD” to 150

I have Pay as you go SIM CARD.

Any possible solutions?

[Vollys]

I called EE via Skype and it was free 🙂

I talked to the CS and they activated the number. I even texted my EU number and it worked perfectly 🙂

I have just a tiny issue, which is when I log in for example in HMRC’s app, they send me a code to my phone number which I haven’t received in 30 minutes or more. Still reactivate issue or something else?

[Christopher_G]

I'm glad you were able to speak to someone to get activated, @Vollys.

Could you try manually connecting to a different available network to see if the messages then come through?

Chris

[Vollys]

Hello Chris,

I turned off automatic Network Selection off, and chose manually. I tried two other available networks, but it shows No Service.

[Christopher_G]

I'm not sure why those messages aren't coming through, @Vollys 

If you're able to, I'd recommend speaking to the technical support team again through Skype. Hopefully they can figure it out.

Chris

[Vollys]

They said it’s normal it takes that long time!