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Can’t receive text overseas

Wenn1e
Visitor

‎29-10-2024 04:26 PM

The last time I received a message was at 30/8/2024. It seems that I didn’t top-up during the past 180 days so my number should be suspended. I just top up my number today but still can’t receive any text what should I do because I’ve already left UK and I still need the number to receive verification code😭

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎29-10-2024 05:22 PM

Regardless of whether you are in the UK or abroad, PAYG phones need to have some chargeable usage at least once every 179 days to avoid being hibernated.

This page explains the process and how to recover a hibernated line - https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...