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Can't receive sms from Australia

123EE
Investigator
Investigator

‎23-09-2022 11:52 AM

Hi. I am not receiving sms messages from Australia. I need these for online banking.

I'm in the UK and I have global roaming turned on. Recently I changed my phone. Not sure if this is an EE problem or a new phone problem... Can anyone help please (I can't get thro to EE on the phone!)? 

0 Helpful
13 REPLIES 13
123EE
Investigator
Investigator
In response to 123EE

‎23-09-2022 03:06 PM

Just had a text from ee and sent a reply, so I'll wait for a callback.

 

0 Helpful
Leanne_T
EE Community Support Team
In response to 123EE

‎23-09-2022 03:08 PM

Hi @123EE

No problem, let us know how you get on. 

Leanne.

0 Helpful
123EE
Investigator
Investigator
In response to 123EE

‎23-09-2022 04:03 PM

The callback was due within 15 minutes according to EE, but here we are an hour later and still nothing...

0 Helpful
Leanne_T
EE Community Support Team
In response to 123EE

‎23-09-2022 04:06 PM

Sorry to hear this @123EE

If you can give us another call, as we have no account access on the community to get this sorted for you. 

Leanne. 

0 Helpful