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Can't receive message while in India except from EE

Vijay2157
Investigator
Investigator

‎15-01-2021 04:51 AM

Hello, 

I have joined EE last year and I have pay monthly plan. Currently, I am on Holidays back in INDIA, I am not able to receive any text message except from EE. This is causing a lot of frustration as I am not able to get any financial transaction OTPs or I am not able to login to most of my personal sites which verifies through OTPs. Please help

0 Helpful
8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

‎15-01-2021 07:04 AM

Can you make calls & texts? Did you recently port into EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Vijay2157
Investigator
Investigator
In response to XRaySpeX

‎15-01-2021 07:10 AM

Yes, I can make calls and send texts, I have ported my number into EE in
April 2020.
0 Helpful
Christopher_G
EE Community Support Team
In response to Vijay2157

‎15-01-2021 09:49 AM

Hi @Vijay2157

 

Welcome to the community.

 

Could you try manually connecting to a different available network please?

 

Let us know what phone you're using if you need some help doing that.

 

Chris

0 Helpful
Vijay2157
Investigator
Investigator
In response to Christopher_G

‎21-01-2021 11:43 AM

Hello @Christopher_G 

 

I have tried manually connecting to another network, I can see network only if I connect to AIRTEL INDIA network. However, I do not receive any message on my phone. 

 

I am using IPHONE 11 phone that I got a pay monthly contract.

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Vijay2157

‎21-01-2021 02:31 PM

When you say just from EE, do you mean from us as a company or can you receive texts from EE users, @Vijay2157?

 

I can only suggest speaking to our Technical Support team to see if they can check your account is set up fully.

 

There's a live chat link and an international number on our get in touch help page.

 

Chris

0 Helpful
Vijay2157
Investigator
Investigator
In response to Christopher_G

‎21-01-2021 03:17 PM

Hello @Christopher_G ,

 

Yes I am just able to receive a message from EE company.

 

OK I will chat with EE then.

 

Thank you for your help, much appreciated.

0 Helpful
Vijay2157
Investigator
Investigator
In response to Christopher_G

‎21-01-2021 03:50 PM

Hello @Christopher_G ,

 

I am trying to reach EE through the link that you have provided, unfortunately, I am not able to see anything for live chat, nor the international numbers work for me. 

 

I was trying to find the EE customer care mail ID, however I am not able to find it.

 

could you please help me if you can help me on this.

 

thank you in advance.

regards,

Vijay

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Vijay2157

‎21-01-2021 03:53 PM

There is no EE Email contact.

 

Try calling the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)