Currently abroad - how to activate roaming

[mateusz4]

Hi,

I'm currently in Poland. Of course I can not send text to 150, as roaming do not work. Is there any change to activate roaming when I'm abroad?

Any tips?

[Katie_B]

Hello @mateusz4. 

Thanks for coming to the community. 

Are you pay as you go or pay monthly?

Pay monthly roaming can be activated within your My EE under account settings. 

Katie 🙂

[mateusz4]

Hello,

I'm with plan:  pay as you go.

[Katie_B]

Hi @mateusz4. 

Pay as you go roaming is automatically enabled. 

Have you activated and used your SIM successfully in the UK before travelling abroad?

Katie 🙂

[mateusz4]

Yes, I used SIM card without problem in UK.
In fact phone is logging into Polish network (4G), but I can't send text, make call or use data.

In phone setting roaming is switch on. 

Also I can receive text without problem.

[Katie_B]

Hi @mateusz4. 

Are you able to try manually connecting to another network?

Katie 🙂

[mateusz4]

Yes, i connected with local network.

I can answer calls from UK, but i cannot calling.

[Katie_B]

Hi @mateusz4. 

Are you able to try a different local network?

Katie.

[mateusz4]

yes,

i tried a few locals network

[Katie_B]

Thanks for trying @mateusz4. 

Have you tried rebooting your phone?

Katie,