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Can't make or receive mobile calls on my EE/Motorola G4

RLHird
Visitor

I have an EE contract and a Motorola G4, android 7 mobile. This morning I found I couldn't make any outgoing calls - not even 150. The "Dialling" flashed on and off  - no ring tone - until it just gave up with "Call ended"..  I find that incoming calls are rerouted to leave messages - which I can't access via voicemail since it too just has the flashing "Dialling" but again no sound - and then "Call ended".  I took it into the EE shop in Brixton and a guy did various things and said it was sorted but it hasn't changed at all.

 

The phone is perhaps 4 years old, I think, but it has given me no problems at all till today.

 

Any suggestions - other than just replacing it - which  might be the sensible solution.

1 REPLY 1
Leanne_T
EE Community Support Team

Hi there @RLHird

 

Thanks for posting 🙂

 

Have you been able to try the SIM card in another phone to see if you can make calls? 

 

Speak soon. 

 

Leanne.