Can’t make calls in Malaysia

[EJAD]

On holiday and have roaming on /I have a monthly roaming plan but I can’t send texts or make calls. Any help would be appreciated. 

[Leanne_T]

Hi @EJAD 

Thanks for coming here. 

Calls and texts would be chargeable in Malaysia, full charges can be found here - Roaming Costs | Help | EE

Do you have signal showing? 

Leanne 🙂

[EJAD]

None

[Leanne_T]

Thanks @EJAD 

Did you text ROAMING to 150 before travelling to make sure you had roaming set up for using the phone in Malaysia? 

Leanne.

[EJAD]

No….

[Leanne_T]

Thanks @EJAD 

In this case we would need to check everything is set up for you on the account, to do this please call us on +44 7953966250 from any other phone or calling app and the team will help you further. 

Leanne.

[bristolian]

---

@EJAD wrote:

On holiday and have roaming on /I have a monthly roaming plan

---

These two bits are different concepts.

"Having roaming on" means enabling the roaming facility - allowing your phone to connect to foreign networks. Usually done by texting ROAMING to 150 from the UK.

"Have a monthly roaming plan" or a billing add-on reduces the cost of roaming but does not automatically enable the roaming facility.

You appear to have satisfied point 2 but not point 1.

[EJAD]

Hi thanks for your response, I’ve had someone back in the UK on the phone to EE for many hours yesterday trying to resolve and yes you’re right, I should have set up roaming before I left uk. Still not resolved. I’ve now bought a data package that I can’t access. It rumbles on…

[bristolian]

Roaming activation can be requested by anyone with account access - but this is rightly restricted to those with knowledge of your account security.

Without roaming, mobile network access will be prevented abroad. This will affect calls, texts & mobile data which all use the mobile network.

[EJAD · Accepted solution]

Thanks, yes is an unfortunate lesson to learn after the event. Thanks for your help.