Can’t connect to mobile network in Portugal despite buying roaming package

[Stdhm]

Hi - we bought the roaming package to be able to use our data on holiday but we are getting the message “could not activate mobile data network - turn on mobile data or use WiFi’ but we have out mobile data turned on and on automatic selection of mobile network turned on - my Vodafone work phone connected to a local network immediately - any ideas how to get our EE phones to connect? 

[bristolian · Accepted solution]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.