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Can’t call or use messages on my phone

John547
Explorer

‎16-08-2024 05:43 PM - last edited on ‎16-08-2024 08:51 PM by EE Community Moderator

Can’t call or use messages on my phone 

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3 REPLIES 3
John547
Explorer

‎16-08-2024 05:44 PM

I can’t call from my phone so need to do it on line

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John547
Explorer

‎16-08-2024 05:45 PM

I have internet but can’t phone out or receive calls at all

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Peter_W
EE Community Support Team
In response to John547

‎17-08-2024 08:31 AM

Hey there @John547 

Welcome to the EE Community, and thanks for reaching out to us about this too 😊

Could you please let me know a bit more about what happens when you try to make a call or send a message; do you get any particular error messages for example?

Also when  you say that the internet is still working, is this over 4G/5G, or is your phone connected to a separate WiFi network?

Peter

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