Can’t call customer services from abroad

[Jason17890]

Rang ee whilst in London Heathrow yesterday, was told my phone was totally unlocked and free to use abroad under my max plan package. 

turned up and although my data and text are active I cannot ring out on my phone. Unable to phone 150, or the mobile number they give me, tried several times via text to get this sorted and no luck. This is the 3rd time I have been abroad and unable to use my phone on an £85 a month contract. Live chat unavailable, absolute joke by ee. 

[XRaySpeX]

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.