Roaming

[Kjbingham88]

Hopefully someone from EE can help….

I am currently in the USA, apparently my plan has “free data roaming” and I have plenty of Data. Yet nothing here, it will not connect….

i have tried rebooting the phone.

very helpfully I clicked “contacting from abroad” Hoping EE would have some online chat or helpful way of contacting, instead it basically says “yeaah… check your charges your likely to be charged” Well done EE and FML 🤦‍♂️

[bristolian]

Hi @Kjbingham88 

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@Kjbingham88 wrote:

I am currently in the USA, apparently my plan has “free data roaming” and I have plenty of Data. Yet nothing here, it will not connect….

Do you have the "Roam Further" add-on to your plan? If you do, then you can indeed use your UK allowances in the USA.

If not, then you will need to purchase a data add-on (or the Roam Further add-on) in order to use mobile data - which would potentially explain your problem.

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?