Can't access EE WiFi (coverage boost)

[pwalk]

I'm unable to access EE WiFi. On a monthly plan and activated the coverage boost add-on.

When I select EE WiFi network, it asks me to sign in and then redirects to log in page where the only options are for EE broadband customers.

When I add the network manually according to instructions here (https://ee.co.uk/help/mobile/manage-use/using-phone-features/how-do-i-access-wifi-coverage-boost) the same thing happens. I'm using Android device.

😕

[pwalk]

@Christopher_G any ideas?

[Leanne_T]

Hi @pwalk 

Thanks for coming here. 

What device are you using? 

Are you in an EE WiFi area or on the underground when trying to connect? 

Leanne 🙂

[pwalk]

Hi @Leanne_T 

I'm using a Sony Xperia with Android 12.

I was indoors with no/poor signal and found an EE WiFi hotspot in the area.

I think it was previously a BT wifi hotspot as the message on the login page said "BT hotspots are now EE hotspots" or something like that.

[Leanne_T]

Hi @pwalk 

Did you previously have access to the BT WiFi hotspots with BT using a BT WiFi login? 

The WiFi Coverage boost, won’t be available everywhere. Instead, they will only be available in the 150,000 hand-picked locations that we’ve chosen where our 4G/mobile network can be boosted.

Leanne.

[pwalk]

---

@Leanne_T wrote:

Did you previously have access to the BT WiFi hotspots with BT using a BT WiFi login? 

No. But as it was called EE WiFi I assumed that it's included in the coverage boost. It is confusing, to say the least.

[Leanne_T]

Hi @pwalk 

The WiFi Coverage Boost is different and will connect automatically on the the London Underground or, in 150,000 locations across the UK.

Please see the Help & advice | Find WiFi hotspots | EE WiFi Help page for details for on EE WiFi. 

Leanne.

[amystivens]

were you able to connect?

[littleaby]

Could you advise where I can find the location of 150,000 hand-picked locations?  Many thanks.

[James_B]

Welcome to the EE Community, @littleaby 🙂

Sorry, we don't have a published list of our WiFi Coverage Boost locations.

Once setup, your phone will connect to them automatically in the background when available.

Please see How do I access WiFi Coverage Boost? | Help | EE for more details.

James