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I have a heat pump and use the ONECTA app.

Since moving over to EE the app no longer works. To update the system it states that the connection should be 2.5ghz or more. My broadband wifi is 2.4ghz.  Is 2.4ghz the max that EE uses or can I adjust the settings or get a new router.

Jonty1964 by • Investigator
  • 32 Views
  • 3 replies
  • 0 Helpful

Scam Guard removed by EE

got message this morning that EE have removed scam guard from my mobile account, I've not requested the removal and with the number of scammers around I want to be able to see if it is a suspected scammer calling meAnyone why EE is removing the servi...

walkerx by • Skilled Contributor
  • 15 Views
  • 1 replies
  • 0 Helpful

Mis-sold Flex Pay upgrade in store

Hey all, I hope someone would be able to provide some insight to an issue I believe i'm facing.I was in store 2 days ago to upgrade my contract via the upgrade anytime feature (for £100) which I always ensure I take with any contract as I typically u...

Astral64 by • Investigator
  • 62 Views
  • 5 replies
  • 1 Helpful

No A/c No. No Netflix and Now access. Terrible Customer Service.

Where do I begin ! Since being moved from BT to EE, nothing but problems. Wi-fi keeps dropping off, even after an alleged fault rectified and an engineer coming out.Swapped to the Entertainment package in March and no welcome "Thanks for choosing EE"...

SHTH by • Visitor
  • 6 Views
  • 0 replies
  • 0 Helpful

Roaming EU

So EE, already you were taking the ____, now you’ve gone that bit further, so I have the top contract, sim only, £41 a month, unlimited data, you now ask, for £15 a week to use my data abroad, (France) and it’s capped at 50gb for the whole month, I h...

Resolved! returned equipment

i changed from BT to EE in January for TV services I returned my old box at the end of January and have received an email and text from EE confirming this, despite this i have had numerous emails and texts requesting me to return it and that i will b...

momatt by • Investigator
  • 256 Views
  • 7 replies
  • 6 Helpful

Resolved! Bill payment

Hi can I make a promise to pay bill payment on 31st January 25. for remaining balance this month  due to unforeseen financial circumstances regarding banking affairs  Mod edit - Personal information removed, please don't share any identifiable inform...

Order missing from my account

I ordered a TV on the EE site last Friday (18 April). I got the confirmation email and a text saying the cost’s been added to my monthly bill. Since then, two big problems:The order has vanished from my online account and the EE app still refuses to ...

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