Can receive SMS but not Calls while in Canada

[BaoYu]

Hi, 

My husband was able to received calls the morning after he arrived Toronto, then he changed it to a Data roaming sim so he has data while he is in Canada. But he tried to change it back to his UK sim so he can see who called but it didn’t work. He cannot receive calls anymore. His mom tried to phone him but kept saying unavailable. 

then I tried with my phone. My Phone (UK EE) is able to receive SMS but when my friend called.. also unavailable. Roaming is on… we used Roaming in Spain while we were there last week. So can anyone help? Is it some sort of setting we need to change? Already tried restarting our phones… 

thanks

[BaoYu]

I believe so but I wasn’t going pick up any calls … just want to see the missed calls… so I can get in touch with whoever tried to call me via WhatsApp or email.  But still,,, nothing comes through…only SMS… and when I friend tried to call me it said number is unavailable.. which is weird 

[Leanne_T]

Hi @BaoYu 

Thanks for coming back to us.

Can you try changing the Spend Cap, as advised in the Getting ready to roam section on the Roaming Costs, page. 

Do you receive calls after changing the Spend Cap? 

Leanne 🙂