Can not use my phone abroad - Unlimited Data and Calls

[JideO]

Am in Australia and cannot use my phone. I have unlimited data and calls, monthly contract.  When I send ROAM to 150. It says my phone is ready to be used abroad but  I cannot use it for calls or data. Please help. I cannot even make any calls either. 

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks. Did you receive a welcome text message on first arriving abroad? That would be a good indication of roaming being active and thus allowing a local network connection.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

[JideO]

Yes I did

And have chatted to EE.

It connects I get service a a few seconds then it drops off.

I tried another phone and all providers show up as forbidden 

[JideO]

Am in Australia 

[JideO]

Can't send text

When I attempt to .ake calls I get an error message - NOT REGISTERED ON NETWORK

[bristolian]

What are you answering "Yes I did" to?

Your symptoms are consistent with roaming not being active, and consequently no local network coverage.

[JideO]

I have unlimited calls and data.

[Chris_B]

@JideO   Have you purchased a roaming add on ?   I don’t mean the text to 150 to enable roaming.      The add on allows you to use your call/text/data allowance.    

Have you tried restore device since you got there ? 

[XRaySpeX]

Now full history of this OP's convo.

[bristolian]

Looks like this poster has started numerous threads, rather than keeping all the replies in the same place. @JideO  Please use the "reply" option in this post to keep any replies together, instead of starting a new post.

It's unclear whether you have texted ROAMING to 150 before leaving the UK, to enable roaming. It's unclear whether you received a welcome text message on arrival - which would be good evidence of roaming.

All the symptoms described thus far, are good evidence of roaming not being active. This prevents a connection to foreign networks, with predictable consequences for your ability to use network-based functions such as calls & texts.

Your only recourse now will be to contact EE CS via another means, and request roaming is activated - your billing add-ons are irrelevant for this. If you can get a WiFi connection, try using Skype to call +44 800 0798586

[JideO]

I did text roaming and have been in via chat with EE