Calls

Jks2006
Visitor

‎20-02-2023 03:58 AM

We are in India, I have a call plan added on, but do I leave data on or off to make and receive calls to the U.K.?
Also, there is no signal on my iPhone to show I’m connected to a network provider over here.

any help is appreciated

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎20-02-2023 04:20 AM

@Jks2006 : You don't need data to make calls or texts, but it ain't working anyway.

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

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bristolian
EE Community Star
EE Community Star

‎20-02-2023 06:15 PM

If you have no coverage displayed on your phone, that's the underlying problem - and will stop you using anything that needs a mobile network, which means calls, texts & mobile data.

As per the reply above, are you on pay-monthly or PAYG? The advice for resolving this depends on the answer.

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