Calls to Ukraine from the UK are free

[Virgis]

I, too, calls to Ukraine charge me money..why?

[Fatmax94]

I have a contract with EE. When I try to call Ukraine. They say the credit
is not enough. When I call 150, they say that calls should be free. What
should I do?

[Katie_B]

Hi @Fatmax94. 

Are you a pay as you go customer?

You will have credit deducted initially, but we are automatically refunding these costs, they will appear on your account within one day.

Katie

[Fatmax94]

Hi, I have a fixed monthly payment. I have a contract with EE. If you need
more information to verify my account and resolve this issue, please let me
know.
Kind regards Maks

[Katie_B]

Hi @Fatmax94. 

We have no account access here on the community. 

If your calls are not connecting or you are being billed please give us a call on 150. 

Katie

[XRaySpeX]

---

@Fatmax94 wrote:
They say the credit is not enough. 

---

If you need credit to make calls, you can't be on a contract, but PAYG. Don't you have to keep topping-up?

[ukrainian]

Hi Katie_B, 

are calls from UK to Ukraine still free for EE contract customers? 

Looking forward to hearing from you. 

[XRaySpeX]

@ukrainian : No. See Calling and Texting Ukraine from the UK | International Calls