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Calls to Ukraine from the UK are free

Virgis
Contributor
Contributor
I, too, calls to Ukraine charge me money..why?
36 REPLIES 36
Chris_B
EE Community Star
EE Community Star

@Virgis  You don’t need one.  You’ll not be charged to call Ukraine.  If you do see a charge you should be refunded within 24 hours 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
I called Ukraine and they didn't give me money...
it would be better for me to pay for the supplement...
James_B
EE Community Manager
EE Community Manager

I've sent you some information via private message @Virgis 

James

I called and talked to the operator and he said that the free calls to Ukraine have ended...maybe there is a package to call Ukraine

James_B
EE Community Manager
EE Community Manager

I've sent you a private message @Virgis

Please check your inbox and get back to me when you have a moment.

Thanks

James

I made a Top Up of £5 ...  I did 3 minutes to Ukraine , and now it says that " it seems that you don't have enough credit ". I tried from my friend phone wich he has £10 bundle on his EE sim card.

Please inform us correctly : Do we have free calls to Ukraine or not . Yes or no ...?

Leanne_T
EE Community Support Team

Hi @Dani1101 

I have sent you a private message for some details. 

Speak soon. 

Leanne.

You asked me when Its convenient for me to call me , more then 24 hours past since then and i have no call from you,and my free calls to ukraine are NOT avaiavle from my EE sim card

Hello ,

Yesturday I was in Ukraine and I made 1 minute call .. I was charged  £1.80 .  I want to mention that I have a active Pack on my account .I also have credit available as well .  I would like to know if I have free calls in Ukraine when I'm traveling here. If yes , why was I charged . Thank You