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Calls keep failing

KatieW35
Investigator
Investigator

‎07-03-2025 05:52 AM

When I make a call the my network drops out and then my calls keep failing. 
As soon as I cancel the call my network comes back. 
I cannot receive calls either unless I’m in a WI-FI zone. No issues in my area. Signal bars are full but it’s the network that keeps dropping 

IMG_8482.png

 

IMG_8483.png

 

0 Helpful
14 REPLIES 14
Matt_124
Star Contributor
Star Contributor
In response to bristolian

‎07-03-2025 01:41 PM

iPhones don't tend to show any VoLTE indicator but there is a setting under Mobile Data/Mobile Service where this can be enabled or disabled.

I believe it is Settings > Mobile Service > Mobile Data Options and there should be a setting for turning on VoLTE.

I haven't used an iPhone in a while so these options may be named differently in the latest iOS version.

The presence of VoLTE on iOS can only be determined by the 4G network indicator remaining in place when a call is placed, which in this case it is disappearing and thus indicating the phone has dropped to 2G to make the call.

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KatieW35
Investigator
Investigator
In response to bristolian

‎07-03-2025 01:47 PM

I can still send and receive texts yes 

I don’t know what VoLTE is ? Can’t say I’ve ever seen it…, the signal bars stay full but 4G disappears the call fails and then 4G reappears straight after I cancel the call as per the photos I attached 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎07-03-2025 01:53 PM

FYI you have a short time after posting to edit, negating the need for multiple replies.

VoLTE is the technology underpinning 4G-calling - meaning a 4G phone doesn't need to fallback to 2G to make or receive calls.

Android phones generally have a "VoLTE" logo next to the signal meter, Apple doesn't, and I was presuming you were an Android user - although you've not said so it's only the screenshots I can go on. Which OS are you using? That will alter the course of this advice.

0 Helpful
KatieW35
Investigator
Investigator
In response to bristolian

‎07-03-2025 01:58 PM - edited ‎07-03-2025 01:59 PM

FYI - maybe you shouldn’t presume and just ask? 

Il go to an EE store for support 

 

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to KatieW35

‎07-03-2025 02:04 PM - edited ‎07-03-2025 02:06 PM

@KatieW35 wrote:

FYI - maybe you shouldn't presume and just ask?

Il go to an EE store for support 

Make sure you get them to perform a 2-way SIM-swap instore. Depending on who you speak to, they may not think of it.

Mistakes happen and I'm sorry to have tried to assist. Good luck.