18-04-2024 10:32 AM
I cannot make calls out for some reason not even to EE.
I called to upgrade my package on tuesday and ever since then my calls end instantly when trying to make outbound calls. They dont even ring just say call ended.
I am not abroad and have perfect service and wifi.
Please can someone help
18-04-2024 10:55 AM
Have you toggled flight mode? Are you able to send/receive text messages? Are you able to use mobile data?
What do you mean by "upgrade your package"? Are you referring to a change of priceplan?
18-04-2024 01:02 PM
I am not on flight mode and am able to use mobile date.
By upgrade my package I called EE to include roaming in my contract and ever since then I cannot make calls outbound
18-04-2024 01:03 PM
Do you mean that you enabled the free roaming facility? Or that you requested a billing add-on for roaming? Many people confuse the two.
You've not answered whether you can send & receive texts.
18-04-2024 01:07 PM
i can send and receive texts
I added on roaming to the billing
18-04-2024 01:17 PM
Your ability to send texts & use mobile data demonstrates a network connection. Are you using an Apple or Android phone? And is this problem location-specific?
There's a few further checks you can try, to rule out an issue with VoLTE/4G-calling. Otherwise this could be an account-specific issue which would merit contact with EE CS from another phone.
18-04-2024 01:19 PM
Using an iphone 11 doesnt seem to be location specific as have been in different locations trying to make calls
I am going to take it into apple store to see if issue with phone itself but never had this problem before until now so reckon issue with ee
18-04-2024 01:26 PM
VoLTE is enabled by default on iOS I believe. Test whether you can use WiFi-calling, this using the same core network elements.
https://support.apple.com/en-au/guide/iphone/iph78f4697ca/ios