Calls and texts Malta

GHB1 · ‎14-10-2023

In Malta

Have EE connection

Can't send texts. Error 10 when attempting to send.

Have paid to have data, texts and minutes in Europe.

Any help appreciated

XRaySpeX · ‎14-10-2023

Can you make calls & use data?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎14-10-2023

@GHB1 wrote:

In Malta

Have EE connection

Have paid to have data, texts and minutes in Europe.

If you are in Malta, you are roaming and your phone will be needing to connect to a Maltese network, not EE-UK. Any billing addon is immaterial, what matters is that you enabled international roaming before leaving the UK - normally by texting ROAMING to 150. Did you do this?

If you did not, then your phone will not have permission to connect to foreign networks. Does it show a connection to any Maltese networks?