Calls Over WiFi - Why is it so sporadic?

[brianotoole]

Last few weeks - sometimes not available for hours at a time. Never used to be like this.

I work from home and for whatever reason EE can offer me a quality mobile phone signal I am dependent on 'calls over WIFI' - always have been. (its nove even like I'm in a remote area - its a large town, housing estate)

Today - for whatever reason again - no option for calls over wifi

[bristolian]

Can you use other internet-based functions over the same WiFi-connection?

Have you tried toggling WiFi-calling off/on in your phone's settings?

[revord62]

Yes all internet and WiFi functions are workings.

Yes Wifi calling was working this morning. There are 4 people on ee in the Houshold and and WiFi calling is down for all of us

[revord62]

Yes all internet functions are working.

WiFi calling toggled on/off.

As I said in another post there are 4 of us in the household and Wifi calling is down for all of us. It was working this morning

[brianotoole]

same problem here

As in my post seems to happen a lot at the moment - no issues with boardband - just the wifi calling dropping off... rendering my phone useless

[brianotoole]

Hi - Yes - all fine other than the calling (the vital bit!)

All the other wifi enabled functions on the phone are fine.

When 'EE Wifi Calling' drops off from the top part of the screen on the phone - I get 'Voip lite' which is dire - not even able to make a call, or receive a call.

[Leanne_T]

Hi @revord62 @brianotoole

Is this still the same today? 

If so, have you tried restarting the router? 

Leanne.

[revord62]

Everything working today.
It's annoying that WiFi calling is so unreliable compared with FemTo boaster box that I used to rely on until ee decided to discontinue the service earlier this year

[Leanne_T]

Thanks for coming back and letting us know @revord62

If this happens again, please get in touch with our tech gurus on either 150 or 0800 079 8586. 

Leanne.